Repairs

Fret Mill Music Co. offers repair and service for stringed instruments.
The following is a list of some of the services we offer.

Click Here to Submit a Repair Request

Tuning

Bring in your stringed instrument to be tuned.

  • Guitar, Bass, Mandolin, Fiddle, Banjo, Ukulele, Dobro and Lap Dulcimer tuning: FREE!
  • Autoharp and Hammered Dulcimer tuning:  $20.00

Restrings

Buy a set of strings and get your instrument restrung and cleaned while you wait or drop it off and pick it up later.  Restring labor charges are $12-$20 depending on the instrument.

Other General Repairs & Services

POLICIES & PRICING

Our Current Hourly Repair Rate Is $60.
The National Average is $80.
Parts (including strings) are additional $.

  • Most repairs require new strings to be installed for the best results. We offer a wide variety of brands and gauges or you may provide your own strings when you drop off your repair.
  • All repairs require a non refundable deposit. Fretted instruments, pedals, and other stringed instruments require one half hour ($30). Amplifiers and synthesizers require an hour ($60). NO EXCEPTIONS!!! This allows us to properly inspect the item and ensure there are no deeper issues before we commence work.
  • All repairs are processed and scheduled in the order they are received and the only time they are moved out of sequential order is when we are awaiting customer approval of an estimate or the arrival of parts.
  • Repair estimates are typically issued within two working days of their drop off at Fret Mill unless we are waiting on parts pricing from a vendor or clarification on a request from a customer.
  • Repair work is typically scheduled three to five working days from the date the estimate is approved by the customer or the date the required parts arrive.
  • Expedited repair services are available on a limited basis for the increased rate of $120 an hour. This increase is necessary since expediting these repairs requires employees to come in on their day off or stay after hours in order to not fall behind on our current backlog.
  • While you wait repairs and diagnosis are available on a limited basis. Only certain services (those requiring one and a half hours or less) will be performed in this capacity. While you wait services are billed at $75 per hour, must be scheduled at least 48 hours in advance and must be paid for at the time of scheduling. If you arrive late for your appointment you may forfeit both your appointment and your deposit so please plan on arriving early.

Below is a list of common repairs, what they involve and the typical labor requirements for each. We are capable and comfortable performing a wide variety of services including full vintage restoration projects and complete custom fabrication. For information on services you do not see listed below contact us or (even better) bring the item in question to the shop so we can give you a detailed quote.

Acoustics

diagnostic checkup

1/2 hour labor
tuning machine functionality, nut slot depth and width, fretboard level, fret level, neck relief and set, action, intonation, bridge and saddle condition, bridge plate condition, belly, bracing, presence of damage (cracks, separations, etc.), stringing , electronic functionality (where applicable)

full setup

1 hour labor
includes diagnostic checkup plus: truss rod adjustment, action adjustment, nut slot correction, restringing and tuning

intoning a saddle

1/2 hour labor
saddle peaks filed under each string in order to achieve the best possible intonation
*requires a full setup if one has not been completed by our technicians in the past six months

new nut or saddle

1 hour labor
shaped and sized from a blank in the customers choice of material and installed
*requires a full setup for best results

fret level and crown

2 hours labor
divots and high frets radius sanded until a consistent height is achieved, crowned, and polished, nut slots adjusted for reduced fret height
*requires a full setup for best results
+finished fingerboards may require an additional half hour

full fret replacement

4.5 hours labor
old frets removed, fingerboard leveled if necessary, chip repair if necessary, new frets  installed, fret ends rounded, frets leveled and crowned
*requires a full setup for best results
*may require a new nut if installing a larger fret wire
+stainless requires an additional hour
+bar frets require an additional hour
+bound fretboards require an additional half hour
+finished fretboards may require an additional hour

bridge reattachment

1 hour labor
bridge heated and removed, glue residue removed, chips repaired if necessary, bridge clamped and re-glued, glue squeeze out removed
*requires a full setup for best results
+lacquered bridges require an additional hour

bridge plate replacement

2 hours labor
bridge plate heated and removed, glue residue removed, chips repaired if necessary, bridge plate clamped and re-glued, glue squeeze out removed, pin holes drilled and tapered
*requires a full setup for best results

electrics

diagnostic checkup

1/2 hour labor
tuning machine functionality and tautness, nut slot depth and width, fretboard level, fret level, neck bow, action, intonation, bridge condition, neck set, presence of damage (cracks, separations, etc.), stringing issues, electronic functionality

full setup

1 hour labor
includes diagnostic checkup plus: truss rod adjustment, action adjustment, intoning, nut slot correction, restringing and tuning

full setup floating vibrato

1 1/2 hours labor
same as full setup but for instruments with floating vibratos

new nut

1 hour labor
shaped and sized from a blank in the customers choice of material
*requires a full setup

fret level and crown

2 hours labor
divots and high frets radius sanded until a consistent height is achieved, crowned, and polished, nut slots adjusted for reduced fret height
*requires a full setup
+finished fingerboards may require an additional hour

full fret replacement

4.5 hours labor
old frets removed, fingerboard leveled if necessary, chip repair if necessary, new frets  installed, fret ends rounded, frets leveled and crowned
*requires a full setup
*may require a new nut if installing a larger fret wire
+stainless requires an additional hour
+finished fretboards may require an additional hour

amplifiers

diagnostic checkup

1 hour labor
power cable tested for shorts, fuses both internal and external tested, visual inspection for cold solder joints, visual inspection of components for burn out or leakage, testing all tubes or transistors, basic audio signal tracing, speaker testing for combo amplifiers

deep dive diagnosis

2 hours labor
includes diagnostic checkup plus: full voltage tracing, full audio scoping, transformer testing
*necessary if the diagnostic checkup does not reveal the cause of malfunction    

effects

diagnostic checkup

1/2 hour labor
power jack and/or battery cables tested for shorts, fuses both internal and external tested, visual inspection for cold solder joints, visual inspection of components for burn out or leakage, testing all tubes or transistors, basic audio signal tracing
*some vintage effects such as tape echoes require an hour for diagnosis as they are much more complicated circuits closer to an amplifier than a pedal

pedal boards

diagnostic checkup

1 hour labor
power supply tested for shorts and tested against voltage and amperage requirements of pedals, power cabling tested for shorts, audio cabling tested for shorts and cold solder joints, visual inspection for problematic cable runs and unintentional ground loops, each pedal tested for audio and functionality